Terms and Conditions

Welcome to Fluffy Pets! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.

1. General

• These terms and conditions govern your use of our website and services. By accessing or using our platform, you accept these terms in full. If you disagree with any part of these terms, please refrain from using our website.

2. Eligibility

• You must be at least 18 years of age to use this website. By using this website, you represent and warrant that you meet this eligibility requirement.

3. Products and Services

• Fluffy Pets provides pet food, accessories, and grooming services. While we strive for accuracy, product descriptions and images on the website may differ slightly from the actual product. Prices are subject to change without prior notice.

4. Order Placement and Payment

• Orders can be placed through our website. Full payment is required at the time of order placement.

• We accept payments via insert accepted payment methods, e.g., online bank transfers/COD.

• Fluffy Pets reserves the right to cancel or refuse any order for reasons such as stock unavailability, inaccurate pricing, or suspected fraudulent activity.

5. Shipping and Delivery

• We aim to process and dispatch orders within 6-7 business days. Delivery timelines vary depending on your location.

• Shipping fees, if applicable, will be clearly communicated during the checkout process.

• Fluffy Pets is not liable for delays caused by courier services or unforeseen circumstances.

• Same day delivery in Lahore

6. Grooming Services

• Grooming appointments must be booked in advance. We require at least 3-4 hours' notice for cancellations.

• Fluffy Pets is not responsible for pre-existing conditions, injuries, or reactions arising from grooming services.

• Pet owners are required to inform us of any health issues, allergies, or behavioural concerns before the appointment.

7. User Conduct

• You agree not to:

  • Use the website for unlawful purposes.

  • Post or transmit any material that is defamatory, obscene, or infringing on others' rights.

  • Attempt to interfere with the website’s operation or security.

8. Intellectual Property

• All content on this website, including images, text, graphics, and logos, is the property of Fluffy Pets and protected by intellectual property laws. Unauthorized use is prohibited.

10. Limitation of Liability

• Fluffy Pets is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services.

11. Changes to Terms and Conditions

• Fluffy Pets reserves the right to update or modify these terms at any time without prior notice. Continued use of the website signifies your acceptance of any changes.

12. Contact Information

• For questions or concerns regarding these terms, please contact us at:

  • Email: fluffypets@gmail.com

  • Phone: 0315-4411703

Thank you for choosing Fluffy Pets. We look forward to serving you and your furry companions!