Welcome to Fluffy Pets! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.  

1. Information We Collect
We collect the following types of information:  
Personal Information: Name, email address, phone number, billing and shipping address, and payment details when you make a purchase or book a service.  
Account Information: Username, password, and preferences if you create an account on our website.  
Service Details: Pet details (e.g., breed, age, and special requirements) when booking grooming services.  
Technical Information: IP address, browser type, device information, and browsing behaviour through cookies and similar technologies.

2. How We Use Your Information  
We use your information to:  
- Process orders and deliver products.  
- Schedule and manage pet grooming appointments.  
- Provide customer support.  
- Send transactional emails, promotions, and updates (you may opt-out at any time).  
- Improve our website, services, and user experience.  
- Comply with legal obligations.

3. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share your information with:  
- *Service Providers:* Third parties who assist us in delivering services (e.g., payment processors, delivery partners). 
- *Legal Authorities:* When required to comply with legal obligations or to protect our rights.  

4. Cookies and Tracking Technologies  
We use cookies to enhance your experience, analyse site traffic, and improve our services. You can control cookie preferences through your browser settings.

5. Data Retention 
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.  

6. Data Security  
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.  

7. Your Rights  
You have the right to:  
- Access, correct, or delete your personal information.  
- Object to or restrict certain data processing activities.  
- Withdraw consent for marketing communications.  

To exercise your rights, please contact us at [0315-4411703].  

8. Third-Party Links  
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.  

9. Changes to This Policy  
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly.  

10. Contact Us  
If you have any questions or concerns about this Privacy Policy, please contact us:  
Email: fluffypets@gmail.com 
Phone: 0315-4411703  
 

Thank you for trusting Fluffy Pets with your furry friends!